On the new device, click on the Action Required item and then on the Action Required list item with the arrow to the right.Hold right here and move to the next step on your phone. This should show you a QR code or have an option to display a QR code in a link at the bottom of the information box. Click “Add Method,” select Authenticator App from the list, and click “Add.” Click “Next” and “Next” again.You may not see “Add Method.” If so, delete the Authenticator and/or Microsoft Authenticator entries in this list.If you don’t have an alternate method to the authenticator, you may want to add one before the next step.You will then see a list of authentication methods for that account and organization.In the Security info box, click “UPDATE INFO.”.Click on your picture or initials in the upper right and choose “View Account.” You should see something like this:.You likely need your old device or an MFA method to log in. Here is how to fix the accounts that have “Action required.” See the next section if this is a guest account with an #EXT# in the name. However, some of them will have a large red exclamation point with some red text “Action required.” Fixing Regular Accounts in Microsoft Authenticator You should now see your accounts in the authenticator. Sign in to the recovery account, and the authenticator accounts should appear.
On the new device in the startup, it prompts for restoring.Make sure the authenticator is installed on the new device.This backs up the authenticator accounts to iCloud. Note the recovery account and make sure you have access to that account. For iOS, make sure that iCloud backup is checked.Start Microsoft Authenticator, press on the menu icon, and choose Settings.Migrate the accounts in authenticator to the new phone. Migrating Accounts in Microsoft Authenticator This is why it is crucial to have more than one administrator if one loses access, the other can fix the issue. However, if you don’t have this, you can reach out to an organization administrator to get access to your account. It is critical to set up multiple options. If you set up another method for signing in, like a phone number or another email, that can work to get this set up on your new device. If you don’t have your device, don’t despair. Keeping your old device as is makes the process much easier. Stop!įirst, ensure you do not give up/wipe/destroy your old device before setting up your new one. The steps outlined in this blog will work with regular and external accounts in Azure Active Directory where you are a guest. Have you ever gotten a new phone only to remember that you have to transfer your Microsoft Authenticator information to the new device? It turns out that this is a somewhat complex, poorly documented process. Migrating Microsoft Authenticator on a New Phone or Device
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